Citizen’s Charter

Citizen's Charter Reports

IFIC Citizen Charter Focal Point

With a specific complaint anyone may visit the branches/uposhakhas or contact our Customer Care Centre.

SL Complaint Initiating Level Contact Person
1 Customer Care Centre

Razaul Ahamed
Manager, Customer Care Center
Email: razaul.ahamed@ificbankbd.com
Contact Number: 09666716250 Ext-584

2 Branch/Uposhakha

Helal Ahmed
Head of Operations
Email: helal@ificbankbd.com
Contact Number: 09666716250 Ext-400

3 Branch/Uposhakha

Tagore Lakshaman Chandra Ghosh
Head of Customer Service Center
Email: lakshaman@ificbankbd.com
Contact Number: 09666716250 Ext-364

4 Social Media Platforms (Facebook)

Nayla Tarannum Chowdhury
Head of Branding, Communication and Corporate Affairs
Email: nayla.chowdhury@ificbankbd.com
Contact: +8809666716250 Ext-240